Privacy Policy

At  2Easy Freight, we take the privacy of our users seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect your information. By using our mobile application, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our mobile application, we may collect certain information about you, including:

Personal information: This may include your name, email address, phone number, and payment information.

Location information: We may collect information about your location through GPS or other technologies in order to provide location-based services and to track deliveries.

Usage data: We may collect information about how you use our mobile application, including your device type, IP address, and browser type.

Driver information: If you are a driver using our mobile application, we may collect additional information about you, such as your driver’s license number and insurance information.

File and Document Information

We may collect files, documents, images, or PDFs uploaded by users, such as proof of delivery, invoices, or job-related documents, solely for the purpose of providing our freight and delivery services. These files are securely stored and are not shared with third parties except as required to provide our services or comply with legal obligations. 

How We Use Your Information

We use the information we collect to:

Provide our services: We use your information to provide you with our mobile application, allocate trucking jobs to drivers, and track deliveries.

Improve our services: We use your information to improve our mobile application and services, such as by analyzing usage data to identify areas for improvement.

Communicate with you: We may use your information to communicate with you about our mobile application and services, including sending you notifications about new jobs and deliveries.

Marketing: We may use your information to send you promotional emails or other marketing materials about our mobile application and services.

Legal purposes: We may use your information to comply with legal obligations or respond to legal claims.

File and document processing

Files and documents uploaded by users, including images and PDFs, are used only to facilitate job allocation, proof of delivery, and freight management services. We do not use uploaded files for marketing or share them with unauthorised third parties. 

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the security of your information.

Third-Party Services

We may use third-party services to help us provide our mobile application and services, such as hosting providers and analytics services. These third-party services may collect and use your information in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party services.

Data Retention

2Easy Freight retains user data only for as long as reasonably necessary to provide our services, manage bookings, allocate freight jobs, track deliveries, maintain records, meet legal and regulatory obligations, resolve disputes, prevent fraud, and operate our business. The retention periods we apply are generally as follows:

• Account and profile information: Retained while the user account remains active and for up to 2 years after account closure where required for business, legal, security, dispute resolution, or compliance purposes.
• Booking, delivery, proof of delivery, invoice, payment, and job records: Retained for up to 7 years where required for accounting, tax, insurance, contractual, legal, audit, or dispute resolution purposes.
• Location and delivery tracking data: Retained for up to 90 days or as long as required to provide delivery tracking, verify job completion, investigate service issues, and comply with legal or operational requirements.
• Driver information, including licence, insurance, vehicle, compliance, and job allocation records: Retained while the driver is active and for up to 2 years afterwards where required for compliance, safety, insurance, legal, or dispute resolution purposes.
• Usage data, device data, technical logs, and analytics data: Retained for a limited period of up to 90 days necessary to maintain security, improve the app, troubleshoot issues, and support business operations.
• Marketing communication data: Retained until the user unsubscribes, opts out, or requests deletion, unless we are required to retain limited records for compliance purposes.
• Uploaded files and documents (proof of delivery, images, PDFs): Retained for up to 7 years for accounting, legal, insurance, and dispute resolution purposes. Files no longer required will be deleted or de-identified.

Where personal information is no longer required for the purposes described above, we will take reasonable steps to delete, destroy, or de-identify the information, unless we are legally required or permitted to retain it.

Data Deletion and Account Deletion

Users may request deletion of their account and associated personal data by contacting 2Easy Freight at he***@**********ht.com

When submitting a deletion request, users should include the email address or phone number linked to their account so we can verify the request. We may need to verify the identity of the person making the request before processing.

Once a valid deletion request is received and verified, we will delete or de-identify the user’s account information and associated personal data within 30 days, unless we are required or permitted to retain certain information for legal, regulatory, accounting, tax, insurance, security, fraud prevention, contractual, dispute resolution, or compliance purposes.

If certain information must be retained, we will only retain the minimum information necessary for the required purpose and will delete or de-identify it when it is no longer needed.

Deletion of an account may result in the user no longer being able to access the app, booking history, job records, delivery information, or other account-related services.

Users may also request correction or access to their personal information by contacting us at he***@**********ht.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our mobile application. Your continued use of our mobile application after we make changes to this Privacy Policy will indicate your acceptance of those changes.